Tips for your pick-up experience:
To ensure your in-store pick up goes smoothly, please consider the following:
- Ensure you have plenty of cargo space. Due to packaging, items may be larger than you think. Please consider this when deciding what vehicle to use.
- Items will not be taken out of the original packaging before pick-up, therefore, assembly might be required on some items.
- Whomever is picking up the merchandise must have a copy of their original receipt.
- You will not be responsible for loading your merchandise, but you will be responsible for securing it. Please consider bringing straps, blankets or whatever you may need to ensure a safe ride for your furniture.
Frequently asked questions:
Q: When can I pick up my furniture?
A: Pick-Up is available Monday - Saturday from 9:30am-5:00pm.
Q: Where do I go to pick up my purchase?
A: Upon your arrival, please go to the front office and let us know you are here. From there, we will direct you to 1 of our 7 warehouses.
Q: Do I need to bring anything with me to pick up?
A: You will be required to show a copy of your original receipt.
Q: Will someone help me load my furniture?
A: We will load your furniture for you, but you are responsible for securing AND supplying anything that might be needed to ensure a safe ride home for your furniture.
Q: Who can pick up my purchase?
A: The original buyer MUST pick up the purchase unless you call the store and state otherwise. The store will ask for a name of whoever is picking up and the person must show a valid form of ID before the merchandise can be loaded.
Q: Will my purchase be assembled?
A: If you are receiving an item stocked out of our warehouse, some items may require un-boxing and assembly.
Q: What if my vehicle isn’t large enough and I cant pick up my items?
A: Upon the circumstance that your items cannot be loaded into your vehicle for any reason, we will recommend using our delivery service.