In-store Pickup

Tips for your pick-up experience:

To ensure your in-store pick up goes smoothly, please consider the following:

• Ensure you have plenty of cargo space. Due to packaging, items may be larger than you think. Please consider this when deciding what vehicle to use.
• Items will not be taken out of the original packaging before pick-up, therefore, assembly might be required on some items.
• Whomever is picking up the merchandise must have a copy of their original receipt.
• You will not be responsible for loading your merchandise, but you will be responsible for securing it. Please consider bringing straps, blankets or whatever you may need to ensure a safe ride for your furniture.

Frequently asked questions:

Q: When can I pick up my furniture?

A: Pick-Up is available Monday - Saturday from 9:30am-5:00pm.

Q: Where do I go to pick up my purchase?

A: Upon your arrival, please go to the front office and let us know you are here. From there, we will direct you to 1 of our 7 warehouses.

Q: Do I need to bring anything with me to pick up?

A: You will be required to show a copy of your original receipt.

Q: Will someone help me load my furniture?

A: We will load your furniture for you, but you are responsible for securing AND supplying anything that might be needed to ensure a safe ride home for your furniture.

Q: Who can pick up my purchase?

A: The original buyer MUST pick up the purchase unless you call the store and state otherwise. The store will ask for a name of whoever is picking up and the person must show a valid form of ID before the merchandise can be loaded.

Q: Will my purchase be assembled?

A: If you are receiving an item stocked out of our warehouse, some items may require un-boxing and assembly.

Q: What if my vehicle isn’t large enough and I cant pick up my items?

A: Upon the circumstance that your items cannot be loaded into your vehicle for any reason, we will recommend using our delivery service.